EMERGENCY INFORMATION BOOKLET
COAST AND COUNTRY HOLIDAYS
EMERGENCY
QUICK REFERENCE
LIFE THREATENING EMERGENCIES Call 000 (triple zero)
FLOOD, STORM OR TSUNAMI NSW SES: Call 132 500 for support
BUSHFIRES: NSW RFS: Call 1800 679 737 for information on bushfires
Your host's office hours are Mon-Fri 9am-5pm and Sat 9am-3pm. For all general enquiries, for example, internet or TV not working, please call the office during these hours.
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Emergency services have smart phone apps to assist before and during emergencies.
ABC LISTEN APP
The ABC's audio streaming app
Lets you listen to local programs
and emergency broadcasts from
any ABC Radio station in Australia,
a key information source during emergencies.
EMERGENCY+
FIRES NEAR ME NSW
The national app by NSW Rural
Fire Service provides information
on bushfires across Australia.
FLOOD SAFE
The SES FloodSafe app helps you
prepare for floods with local
information, history, and guidance for
before, during, and after a flood.
STORM SAFE
The SES StormSafe app helps you
prepare for storms with local information,
history, and guidance for before, during,
and after a storm.
RED CROSS FIRST AID
The Red Cross First Aid app
is a pocket guide to first aid and
CPR with videos, images, and quizzes.
Here are emergency contacts and agencies providing updates and advice on local hazards.
NSW STATE EMERGENCY SERVICES
Call 132 500 for support and advice in the instance of a flood,
EMERGENCY RADIO STATIONS:
Local ABC radio stations will provide information and updates on severe weather events and other disasters in your local area: 97.3 FM | 702 AM | 90.9 FM | 95.7 FM | 98.9 FM
NSW POLICE
Dial 000 for emergency services | Text 106 for speech
and hearing impaired or deaf.
police.nsw.gov.au/ | facebook.com/nswpoliceforce/ | twitter.com/nswpolice
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The Emergency+ app, developed
by Australian emergency services,
helps you call Triple Zero and provides
your GPS coordinates for accurate
location reporting.
ROADS & MARITIME SERVICES
BUREAU OF METEOROLOGY Visit the BOM for info on severe weather warnings such as floods, severe weather, thunderstorm and tsunami warnings.
bom.gov.au | twitter.com/bom_nsw | facebook.com/bureauofmeteorology
NSW SURF LIFE SAVING In an EMERGENCY call 9471 8092 or Triple-0 (000)
NSW POISONS INFORMATION CENTRE If you have been bitten or stung by native fauna call the poisons information hotline for potentially lifesaving first aid advise.
poisonsinfo.nsw.gov.au/ | 13 11 26 | 24 hour hotline
GEOSCIENCE AUSTRALIA: For earthquake information, please call 1800 655 739.
RSPCA Call (02) 9770 7555 to find an animal shelter, branch, care centre or vet clinic.
WIRES Call 1300 094 747 for emergency advice for injured wildlife
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LOCAL HOSPITAL
SHOALHAVEN DISTRICT MEMORIAL HOSPTIAL
CALL: (02) 4421 3111
2 SCENIC DRIVE, NOWRA NSW 2541
DIAL 000 (TRIPLE ZERO) IN AN EMERGENCY. CALL LOCAL HOSPITAL
SHELLHARBOUR HOSPTIAL
CALL: (02) 4295 2999
27 CAPTIAN COOK DRIVE, BARRACK HEIGHTS NSW 2528
DIAL 000 (TRIPLE ZERO) IN AN EMERGENCY
LOCAL COUNCIL:
KIAMA COUNCIL
CALL: 02 4232 0444
EMAIL: COUNCIL@KIAMA.NSW.GOV.AU
11 MANNING STREET, KIAMA NSW 2533
LOCAL COUNCIL:
SHELLHARBOUR COUNCIL
CALL: (02) 4221 6111
EMAIL: COUNCIL@SHELLHARBOUR.NSW.GOV.AU
76 CYGNET AVENUE, SHELLHARBOUR CITY NSW 2529
LOCAL COUNCIL:
SHOALHAVEN COUNCIL
CALL: 1300 293 111
Email: COUNCIL@SHOALHAVEN.NSW.GOV.AU
36 BRIDGES ROAD, NOWRA NSW 2541
AFTER HOURS DOCTOR:
AFTER HOURS GP HELPLINE
CALL: 1800 022 222
DIAL 000 (TRIPLE ZERO) IN AN EMERGENCY.
LOCAL CHEMIST:
GERRINGONG PHARMCY
CALL: 02 6646 2060
113 FERN STREET, GERRINGONG NSW 2534
LOCAL CHEMIST:
BLOOMS KIAMA
CALL: (02) 4232 1046
116 - 118 TERRALONG STREET, KIAMA NSW 2533
LOCAL CHEMIST:
SHOALHAVEN HEADS PHARMCY
CALL: 02 6646 2060
3/121 SHOALHAVEN HEADS ROAD, SHOALHAVEN HEADS NSW 2534
LOCAL CHEMIST:
CHEMIST WAREHOUSE
CALL: (02) 4297 6333
SHOP 16 SHELLHARBOUR SUPA CENTRE LAKE ENTRANCE ROAD, SHELLHARBOUR NSW 2529
EMERGENCY PLUMBERS:
VAUX PLUMBING
CALL: 0406 070 188
ONLY CALL IN AN EMERGENCY
EMERGENCY ELECTRICIAN
COAST & COUNTRY ELECTRICAL
CALL: 0423 874 557
ONLY CALL IN AN EMERGENCY
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STORMS
During a severe storm:
Never enter or travel through floodwater. Remember “If it is flooded, forget it!”
Stay indoors and away from windows and door openings. Keep clear of creeks, drains, causeways, gutters, streams, fallen trees, power lines and damaged buildings. If you are driving your vehicle, put your hazard lights on and pull over to the side of the road staying well clear of drains, causeways, streams, creeks, trees and power lines.
If outdoors, seek secure shelter away from drains, causeways, streams, creeks, trees and power lines. Listen to your local radio station and other media for information, updates and advice. Local radio frequencies you can tune into are :
94.9FM | 97.3 FM | 702 AM | 96.5 FM | 95.7 FM | 98.9 FM
For power outages, please first check if it is a local power outage by entering your address in the search field at https://www.endeavourenergy.com.au/outages/current-power-outages or call 131003 to report an outage, hazard or power fault.
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CYCLONES
What to do when a tropical cyclone warning has been issued:
Listen to your local radio for updates and instructions. Wear clothing that can provide you with good protection. Get your emergency kit and ensure everyone knows where the strongest part of the home is. Make sure you bring in pets from outside. Turn off electricity and gas at the bottle or mains. Fill baths, sinks and buckets with water in case water supplies are impacted. Close windows and doors securely.
What to do during a severe tropical cyclone:
Find the best shelter, such as a stairwell or a room with walls reinforced with pipes on the lowest floor of the building. Stay clear of windows and glass doors. Listen to the local radio for alerts of high winds or a tornado and disconnect all appliances.
If the building starts to break up, protect yourself with a rug, blanket, mattress or shelter under a bench or table.
If you’re outside, find cover away from the wind and protect your head. If you’re inside a vehicle, keep your face away from windows and make sure you have the hand brake on. You should also park away from trees and power lines.
What to do if you do need to evacuate:
Make sure you act immediately and find a public shelter that is inland or on higher
ground. Make sure all doors and windows are secured on your way out.
Wear protective clothing and strong footwear.
Take your emergency kit with you.
If you can’t take your pets, make sure they’re in a safe place inside the property with
food and water and don’t tie them up.
Please go to www.bom.gov.au for further information regarding tropical cyclone warnings.
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FLOODS
When a Flood Warning is issued, there are a few things the SES suggest you can do to protect your family and property: The number one rule is to never drive, ride or walk through floodwater. If the property you are residing in is affected, relocate important possessions and electronic items, as high up off the floor as possible, onto benches and tables. Secure objects that are likely to float away or could cause damage. Relocate waste containers, chemicals and poisons well above floor level. Keep in contact with your neighbours and holiday managing agent. Be prepared to evacuate if advised by emergency services. Act early as roads may become congested or closed. Listen to your local radio station and other media for information, updates and advice. Local radio frequencies:
94.9FM | 97.3 FM | 702 AM | 96.5 FM | 95.7 FM | 98.9 FM
When a Prepare to Evacuate – Watch and Act is issued you should prepare to evacuate. Staying inside a house, even one which you think is high enough, may be very dangerous. If you are warned to evacuate it is always safest to move to a location away from the flood affected area before floodwater arrives.
• Locate important papers, valuables, and mementos. Put them in your Emergency Kit
• Keep listening to your local radio station for information, updates, and advice
• Follow instructions given to you by emergency services
For further detailed information on what to do during a flood, please refer to the following SES fact Sheets overleaf:
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FloodSafe Fact Sheet
During a Flood
How do I prepare when flooding is about to happen?
Never drive, ride or walk through floodwater Listen to your local radio station for
information, updates and advice
Locate and check you Emergency Kit
Move pets and agisted animals to high ground
Stack possessions, records, stock or
equipment on benches and tables, placing
electrical items on top Secure objects that are likely to float and
cause damage
Relocate waste containers, chemicals and
poisons well above floor level
Activate your Home or Business FloodSafe
Plan
Keep in contact with your neighbours and
make sure they are aware of the Flood
Warning
Be prepared to evacuate if advised by
emergency services
Act early as roads may become congested or
close
How will I be warned that flooding is about to happen?
A Flood Warning is issued by the Bureau of Meteorology when flooding is about to happen or is happening.
Flood Warnings provide a predicted flood
level and time at which a river will reach that
level. Flood Warnings are issued in relation to
flood gauges which are situated at a certain
point on a river.
Call 132 500 for emergency help in floods and storms
For more info:
www.ses.nsw.gov.au
Find us on:
Follow us on:
See us on:
FloodSafe Fact Sheet
Evacuation Orders
About evacuation orders
When flooding is about to happen and you are required to evacuate, the NSW State Emergency Service (SES) will issue an Evacuation Order advising people of what to do and where to go.
These orders are authorised by the local
SES Region Controller.
There are a number of ways you might
hear about the need to evacuate
including:
• doorknock by SES or Police
• radio stations
• automated telephone and/or SMS
You must evacuate immediately.
Remaining in flooded areas is dangerous and may place your life at risk.
You should try to seek shelter with
family or friends well away from
flood impacted areas. In larger floods,
evacuation centres may be established.
When you leave:
Turn off the electricity and gas at the mains before you leave and turn off and secure any gas bottles
Take your pets with you
Never enter or travel through floodwater
Keep listening to your local radio station for information,
updates and advice
Follow your Home or Business FloodSafe Plan
Follow all instructions given by emergency services
For emergency assistance call the SES on 132 500 If your emergency is life threatening call ‘000’ (triple zero)
STORM SURGE & TIDAL INNUNDATION IN COASTAL LOCATIONS:
Storm surge and tidal inundation can occur in coastal locations and are caused by an abnormal rise in sea level due to a low pressure weather system such as a severe storm or tropical cyclones. Storm surge and tidal inundation can result in sudden and severe coastal erosion and flooding of beach or river front properties.
When a Storm Warning has been Issued:
Secure and put away loose items from around your property, including outdoor furniture and pot plants. Move vehicles under cover and away from trees. Create a safe place for your pets. Disconnect all electrical items. Listen to your local radio station and other media for information, updates, and advice. Local radio frequencies you can tune into are :
94.9FM | 97.3 FM | 702 AM | 96.5 FM | 95.7 FM | 98.9 FM
Monitor the Bureau of Meteorology weather alerts on your mobile device. These agencies monitor conditions and issue regular warnings about storm activity. If you require emergency assistance due to rapid coastal erosion, contact the NSW SES on 132 500.
State Forests, National Parks, Council Reserves and Crown Land
These places are largely natural areas and may include some natural geological features that can be dangerous, such as boulders, steep mountains, cliffs, caves or unstable land. Landslides and rockfalls typically happen after heavy rain or a geological event such as an earthquake. Do not attempt to enter any of these areas should they be closed to the public.
For more information on landslides and rockfalls please visit: https://www.environment.nsw.gov.au/topics/parks-reserves-and-protected-areas/park- policies/landslides-and-rockfalls
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TSUNAMI
FLOOD, STORM OR TSUNAMI NSW SES: Call 132 500 for support
If there is a threat of land inundation from a tsunami, the SES and the BOM have provided the following advice:
Move to higher ground, at least ten meters above sea level or one kilometre away from the coast and rivers. Take only essential items that you can carry, such as important papers and necessary medication. It may be in your own interests to walk to safety (if possible) to avoid traffic jams. If you cannot leave the area, take shelter in the upper storey of a sturdy brick or concrete multi-storey building. Listen to your local radio station and other media for information, updates and advice. Local radio frequencies you can tune into are :
94.9FM | 97.3 FM | 702 AM | 96.5 FM | 95.7 FM | 98.9 FM
Are you in a Tsunami Evacuation Area? To find out, follow the link below and enter your address into the search field of the map: https://www.ses.nsw.gov.au/resources-folder/tsunami-evacuation-map/
For more detailed information please visit: ses.nsw.gov.au/disaster-tabs-header/tsunami/
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BEACH SAFETY
IN AN EMERGENCY Call triple zero (000) OR 9471 8092
The number one rule is to always swim between the red and yellow flags.
Always swim at patrolled locations and be sure to swim between the red and yellow flags. If the lifeguards can’t see you, they can’t save you. They mark the safer area for swimming with the flags.
For detailed information on beach safety go to
www.surflifesaving.com.au/beach-safety and www.beachsafe.org.au/surf-safety/ripcurrents
Water wisdom
Royal Life Saving Society Australia recently released their top eight tips to keep yourself, family, and friends safe around water:
• Always wear a lifejacket when fishing, boating, or using a watercraft.
• Always supervise children around water. Stay close and within arm’s reach.
• Avoid drugs and alcohol around water. They can delay your reaction time, inhibit your ability to assess risk and affect swimming ability.
• Be aware of medical conditions and their impact around water. Know your limits, have regular check-ups with your doctor, treat conditions and don’t swim alone.
• Check conditions before heading out on the water. When swimming check for currents and rips before entering the water.
• Don’t take risks around water. Cliff jumping, diving from bridges, and reckless behaviour on boats can result in permanent injury or death.
• Always swim between the flags. If you get into trouble, stay calm and attract attention by raising your arm above your head.
• Learn CPR and first aid so you can provide vital treatment in the event of an emergency. Resuscitation can mean the difference between life and death.
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SURF LIFE SAVING AUSTRALIA
BEACH SAFETY – FLAGS & SIGNS
The beach is a dynamic, ever-changing environment. Although it can be fun, it can also be unpredictable and dangerous to people who are unaware of the hazards that can be present at times. That’s why trained lifeguards who understand the beach use a system of flags and signs to advise the people who visit with the important things they need to know.
The most important flags on the beach are the RED and YELLOW flags. These show the supervised area of the beach and that a lifesaving service is operating. If there are no red and yellow flags, check with the lifeguards and if unsure don’t go in the water.
Safety signs are put in place to warn you about the permanent and occasional hazards that are present in the environment. Some of these signs are permanent for long term hazards. However, others are put into place each day by the lifeguards to show you the hazards present on that day in a specific location: such as rip currents which can change locations on different days.
BEACH FLAGS
RED & YELLOW FLAGS Swim between the flags
BLACK & WHITE FLAG Surfcraft riding area boundary
RED FLAG No swimming
YELLOW FLAG Caution required. Potential hazards.
RED & WHITE FLAG Evacuate the water
WARNING SIGNS
Use a yellow background, and include simple images to communicate what you should be aware of. It’s important to always observe and abide by the safety signs.
WARNING
SWIMMING NOT ADVISED
LARGE WAVES
MARINE STINGERS
REGULATORY SIGNS
Regulatory signs advise you about prohibited or permissible activities at the beach. These are red circles, with diagonal lines across a black symbol. There may be penalties imposed if you disregard these signs. A green circle means an activity is permissible.
INFORMATION SIGNS
Provide information about features or activities which may be present on the beach.
SAFETY SIGNS
Indicate the safety provisions or provide safety advice such as emergency beacons, public rescue equipment or first aid.
For beach safety information visit: beachsafe.org.au
BUSHFIRES
Living with the bush is part of living in New South Wales – but so is living with the risk of fire. A bush or grass fire can happen at any time of the year but the risk is higher during the warmer months, when bush, grass or scrub is drier. You don't have to live right near the bush to be at risk. Even if your home is a few streets back, you may be at risk. You can check for bush fire prone areas in your area on your local council website. Look for your Bush Fire Prone Land Map.
IN EVENT OF A BUSH FIRE, THE RFS ADVISE:
• Know the bushfire alerts and be aware of the fire danger ratings
• Understand what a total fire ban means
• Know where to access information to stay up to date
• If you need to evacuate, have a plan and LEAVE EARLY
• Have your emergency evacuation kit packed and ready to go and make sure you know where you will go. Plan your route, know the roads you will take. - What will you take? What is your back up plan? If the roads are closed, is there an alternative safe route?
• BEFORE EVACUATION: Notify your holiday managing agent, preferably via email or text, to let them know your plans.
• AFTER EXACUATION: Notify your managing agent or host by text or email to let them know that you are safe and where you are now located.
YOUR MANAGING AGENTS/HOSTS CONTACT DETAILS ARE:
COAST & COUNTRY HOLIDAYS
CALL: 02 4234 1754
EMAIL: holidays@ccfn.com.au
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WHAT IS A NEIGHBOURHOOD SAFER PLACE?
Neighbourhood Safer Places are a place of last resort during a bush fire emergency. They are to be used when all other options in your bush fire survival plan can't be put into action safely.
You can find your nearest neighbourhood Safer Place by following the link below and typing your address into the map search field. Alternatively, you can search by LGA at the bottom of the screen:
https://www.rfs.nsw.gov.au/plan-and-prepare/neighbourhood-safer-places
Not all areas will have a Neighbourhood Safer Place. If there is no Neighbourhood Safer Place in your area, you should identify other safer locations you can go to as a last resort. This might include a nearby home which is well prepared, a shopping centre or oval which is well away from the bush.
A Neighbourhood Safer Place is designed as a Place of Last Resort in bush fire emergencies only. Please note that travelling to or sheltering at a Neighbourhood Safer Place does not guarantee your safety.
Remember: Your safest option will always be to leave early. People with special needs, such as the elderly and people with a disability, should always leave before the threat of bush fire. If it is unsafe to leave the area or stay and defend your property, and the path is clear, you should move to your pre-identified Neighbourhood Safer Place, or other safer location, prior to the impact of a bush fire. Be aware that when you are travelling to your Neighbourhood Safer Place there may be heavy smoke and poor visibility. It is important that you are familiar with the area. Gather at the Neighbourhood Safer Place location and remain there until the bush fire threat has passed. The conditions at the Neighbourhood Safer Place may be uncomfortable and you may be affected by heat, smoke and embers. Water, toilets and food may not be available at the Neighbourhood Safer Place and emergency service personnel may not be present. Neighbourhood Safer Places are not intended for pets and livestock.
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KNOW THE WARNINGS:
If there is a fire in your area you will find its alert level on the NSW RFS website, on the radio and in the ‘Fires Near Me’ app. You need to keep track of the alert level so you know what you should do.
ADVICE: The fire has started, There is no immediate danger. Stay up to date in case the situation changes.
WATCH & ACT:There is a heightened level of threat. Conditions are changing and you need to start taking action.
EMERGENCY WARNING: is the highest level of bushfire alert. You may be in danger and need to take action immediately. Any delay now puts your life at risk.
UNDERSTAND THE RATINGS:
SEVERE: You should only stay if your home is well prepared and you’re ready to defend it.
EXTREME: Only stay if your home is prepared to the very highest level and is
specially built to survive a bush fire.
CATASTROPHIC: Is as bad as it gets – no homes are built to withstand a fire in these conditions. Leaving early is your only safe option.
STAY UP TO DATE: In a bushfire it is important to stay up to date with conditions in your area. The NSW RFS strongly advises saving these numbers, links and apps now:
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09
During a bushfire, it's crucial to stay informed about local conditions. The NSW RFS recommends saving these numbers, links, and apps now.
IN AN EMERGENCY CALL TRIPLE ZERO (000)
For information on bushfires, call the Bush Fire Information Line on: 1800 NSW RFS (1800 679 737)
FIRES NEAR ME SMARTPHONE APP
Download the Fires Near me App to keep up to date on bushfire alerts and ratings on your area.
NSW RURAL FIRE SERVICE WEBSITE
Visit rfs.nsw.gov.au to keep up to date on bushfire alerts and ratings on your area.
NSW RURAL FIRE SOCIAL MEDIA CHANNELS
Check the RFS social media channels to keep up to date with bushfires in your area. facebook.com/nswrfs | twitter.com/nswrfs
LOCAL MEDIA CHANNELS
Local radio, local ABC/emergency broadcaster frequency, TV and newspapers all provide a good source of information to help you stay up to date with bushfire alerts and ratings.
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URBAN FIRES
LIFE THREATENING EMERGENCIES: Call 000 (triple zero)
Although fires within the home are rare, Fire & Rescue NSW have provided the following advice for minimising risk:
Make sure keys to all locked doors are readily accessible in case you need to escape. Know where fire extinguishers and fire blankets are located, in the event you need to use them. Never leave cooking or any other open flame including candles or oil burners unattended. Clean the lint filter of your clothes dryer each and every time you use it. In winter, take extra care when using heaters, electric blankets or open fires. Don’t overload power points and switch off appliances when not in use. Always keep lighters and matches away from children. Never use a lift in the case of a fire. Lifts are not smoke or fire resistant. In the event of a fire, please follow the evacuation diagrams located at the entrance to the home or in the bedrooms.
The leading cause of home fires in NSW is leaving cooking unattended. If you have a gas, electric or wood BBQ always check that it is in safe working order before lighting and that it is always in the care of a responsible adult when in use.
- Never leave cooking unattended. Stay in the kitchen while cooking and turn off the stove before you leave.
- Don't put anything metallic in the microwave and always double-check the timer.
- Keep matches and lighters out of reaches of children.
- There are many dangerous substances in the kitchen. Flammable materials such as aerosols, cleaning agents and cooking oils should be stored away from heat.
- Avoid cooking under the influence of alcohol or drugs.
- Keep loose clothing, fabrics, tea towels, curtains and flammable items away from the stove.
- Turn pot handles inwards. Pot handles hanging over the edge of the stove can be easily knocked or grabbed by children.
- Keep your oven, rangehood and grill clean and in good working order. A build-up of grease and fat can ignite in a fire.
For more information please visit: fire.nsw.gov.au/
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BITES & STINGS
NSW POISONS INFORMATION CENTRE Call 13 11 26 for potentially lifesaving first aid advice.
Bites and stings from native fauna are a common problem in Australia, some of which can cause serious illness and in rare circumstances, fatalities. Snake bite, spider bites and jellyfish stings in Australia can potentially be life-threatening.
Most bites and stings are not life threatening, but may cause mild pain, redness and/or itching. For most bites and stings the following first aid treatment will help ease discomfort.
• Wash the area with soap and water and keep it clean and dry.
• Apply ice (wrapped in a thin cotton cloth) or cool running water to reduce the swelling and relieve the pain.
• Seek advice from the Poisons Information Centre 13 11 26
• If your child is having difficulty breathing, is unconscious or fitting, call an ambulance on 000.
More detailed first aid advice is given below for bites and stings from:
• Snakes
• Spiders
• Ticks
• Scorpions, Centipedes and Millipedes
• Bees, Wasps & Ants
• Blue-ringed Octopus
• Bluebottles
REMEMBER:
It is important you keep a first aid kit both at home and in the car.
Save the Poisons Information Centre phone number in your mobile phone 13 11 26.
The NSW Poisons Information Centre has provided the following fact sheet (overleaf) providing advice on what to do if you are bitten or stung by native fauna.
https://www.poisonsinfo.nsw.gov.au/site/files/ul/data_text12/4637545- 5600130_Bites_and_Stings_2017.pdf
More Information at www.poisonsinfo.nsw.gov.au
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Bites and stings
In Australia there are many insects, spiders and snakes
that bite and sting. This fact sheet provides information
on the basic treatment of common bites and stings in Australia. For more information about how to manage bites and stings contact the Poisons Information Centre on 13 11 26.
General First Aid
Most bites and stings are not life threatening, but may cause mild pain, redness and/or itching. For most bites and stings the following first aid treatment will help ease discomfort.
Snakes
There are many venomous snakes in Australia. Most bites do not result in death however all bites should be treated as potentially dangerous. Seek immediate medical assistance for all cases of suspected snake bites.
First Aid treatment:
Apply a firm wide elasticised bandage around the
bite (see picture below) and then apply a second
bandage over the whole limb. Ensure that the
bandage is not too tight and cutting off the
circulation.
Wash the area with soap and water and keep it clean and dry. Apply ice (wrapped in a thin cotton cloth) or cool running water to reduce the swelling and relieve the pain. Seek advice from the Poisons Information Centre 13 11 26 If your child is having difficulty breathing, is unconscious or fitting, call an ambulance on 000.
Use a splint to keep the whole limb still (that is,
immobilise the affected limb).
Keep the person still and do not move them from
their position.
Call an ambulance (000) to take the person to the
nearest hospital.
Try to notice the colour and markings on the
snake but DO NOT try to catch or handle it. DO
NOT wash the bitten area as the venom on the
skin may be used to identify the snake.
More detailed first aid advice is given below for bites and stings from:
If the person bitten collapses, perform CPR
immediately and call 000 for an ambulance.
Snakes Spiders Ticks Scorpions, Centipedes and Millipedes Bees, Wasps & Ants Blue-ringed Octopus Bluebottles
This document was last reviewed on 18 October 2017 © The Children’s Hospital at Westmead, Sydney Children’s Hospital, Randwick and Kaleidoscope Children, Young People and Families.
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Spiders
There are many different types of spiders in Australia.
Spider bites can cause pain, swelling and/or itching at the
bite site. The only venomous species of significance in Australia
are the Red-back spider and the Funnel-web Spider
(FWS). The FWS can be difficult to distinguish from other
big black spiders.
Red-back Spider
The red-back spider is found throughout Australia. The
female red-back spider has a red/ orange stripe on its
back while the male is very small, usually with no stripe. A
red-back spider bite may result in pain, redness and
sweating at the bite site
First Aid treatment:
Wash the area with soap and water and apply
an antiseptic if available.
Apply ice or cool running water to relieve pain.
Seek advice from the Poisons Information
Centre 13 11 26 or your local doctor if pain
continues. If severe pain occurs, the patient
needs to be taken to the nearest hospital.
Funnel-web Spiders and big black spiders
Many Australian spiders that are large and black can
resemble the highly venomous funnel-web spider (FWS).
A bite from this spider can be very dangerous, and
potentially life threatening. A FWS bite will usually cause
severe pain, lots of sweating, nausea and vomiting,
drooling, difficulty in breathing, confusion, as well as
numbness, tingling and twitching of the mouth and tongue.
First Aid treatment for all big black spider bites:
Apply a very firm wide elasticised bandage
around the bite and then apply a second
bandage over the whole limb. Ensure that the
bandage is not too tight and cutting off the
circulation.
Use a splint to keep the whole limb still (that is,
immobilise the affected limb) to slow the flow of
venom around the body.
Keep the person still.
Call an ambulance (000) to take the person to
the nearest hospital.
Ticks
Common bush ticks or scrub ticks are often found on people. Ticks bury themselves in the skin and scalp. Some Australian ticks release venom into the blood. Symptoms may include headache, blurred vision, weak limbs and unsteady walking. These symptoms may start a few days after a tick bite.
Some people may be allergic to tick bites. Ticks should be
killed before removal to reduce the chance of a life
threatening allergic reaction and the development of
mammalian meat allergy. Trying to remove the tick
before it has been killed may cause the tick to inject
more toxin, leading to a serious anaphylactic reaction.
First Aid treatment:
Do not pull on the body of the tick or try to
remove it with tweezers, as this will inject more
toxin.
To kill the tick safely, the Australian Society of
Clinical Immunology and Allergy (ASCIA)
recommends either freezing adult ticks with an
ether spray (eg: Wart off spray) or applying
permethrin cream (Lyclear cream) to small
ticks. Both products are available from the
pharmacy. For people with a known tick
allergy, this should be done in the hospital
emergency department.
Wait 10 minutes after treatment for the tick to
die, then carefully brush off.
Wash the area with soap and water and keep
the area clean and dry.
Seek advice from the Poisons Information
Centre 13 11 26 if any symptoms occur.
© The Children’s Hospital at Westmead, Sydney Children’s Hospital, Randwick and Kaleidoscope Children, Young People and Families.
page 2 of 4
Scorpions, Centipedes and Millipedes
In Australia scorpions, centipedes and millipedes are not
venomous. Pain, swelling and/ or itching may occur.
Millipedes can cause blistering and brown discolouration
of the skin.
First Aid treatment:
Apply ice or cool running water to relieve the pain. Seek advice from the Poisons Information Centre 13 11 26 or your local doctor if pain continues.
Bees, Wasps & Ants
A bee, wasp or ant sting can cause pain and/or swelling. Some people may have an allergic reaction to the sting, which may cause a rash, vomiting, collapse or difficulty in breathing. Seek medical attention straight away if an allergic reaction occurs.
First Aid treatment:
Remove the sting by pulling it out or scraping it
away; you may need tweezers, a credit card or
something firm.
Wash the area with water and keep the area
clean and dry.
Apply ice or cool running water to reduce the
swelling and to relieve the pain (do not apply ice
to the eye).
Seek medical attention straight away if any
allergic reaction occurs.
If a person has been stung more than five times
seek medical attention.
Blue-ringed octopus
The blue-ringed octopus bite is very venomous. A bite may be painless but can cause paralysis, and the person
may stop breathing.
First Aid Treatment:
Apply a very firm bandage around the bite and
then apply a second bandage over the whole
limb. Make sure that the bandage is not too tight
and cutting off the circulation.
Call 000 for an ambulance or take the patient to
a hospital as quickly as possible.
If the person stops breathing, they will need
cardio-pulmonary resuscitation (CPR).
Bluebottles
Most stings are painful. Blue bottle stings leave a whip- like, red, wavy line on the skin from the tentacle. Allergic reactions are possible.
First Aid treatment:
Clear away the tentacles.
Immerse or wash the sting area in hot water for
20 minutes, for pain relief. A hot shower up to
45°C may be used. First check that the water
temperature is not too hot and BEWARE of
burns.
If hot water is not available or does not relieve
pain, then apply ice or cool running water.
Avoid using vinegar, it is not useful and may
increase pain.
Seek advice from the Poisons Information
Centre 13 11 26 or your local doctor if pain
continues.
First aid courses
It is very important to know what to do in an emergency. First aid can save lives and prevent serious injuries. For information about first aid and cardiopulmonary resuscitation (CPR) courses in your local area contact:
Australian Red Cross Society
Tel: (02) 9229 4111 St John Ambulance Tel: (02) 9212 1088.
CPR training for parents
Learn how to perform CPR on a child through a FREE online program at cprtrainingforparents.org.au.
© The Children’s Hospital at Westmead, Sydney Children’s Hospital, Randwick and Kaleidoscope Children, Young People and Families.
page 3 of 4
HEATWAVES
FOLLOW THESE TIPS IN THE EVENT OF A HEAT WAVE:
A heatwave is an extended period of unusually high temperatures and often high humidity compared to the usual local climate and past weather. Heatwaves are expected to become more frequent and more severe in future due to climate change.
Heatwaves and hot weather cause more deaths in Australia than bushfires, cyclones and any other hazard, so it's important to adapt your activities and have a plan to keep cool and look after yourself.
In the event of a heatwave, follow these tips: Drink regularly, even if you don’t feel thirsty. Water is the best option. Avoid alcohol, tea, coffee and sugary or fizzy drinks as they make dehydration worse. Eat little and often: rather than large meals. Try to eat more cold food, particularly salads and fruit, which contain water. Stay indoors: in the coolest rooms of your house or in the shade during the hottest part of the day. Take cool showers and splash yourself with cold water several times a day, particularly your face and the back of your neck. A loose, cotton, damp cloth or scarf on the back of the neck can help you stay cool. Make sure there is sufficient air circulation for good airflow, either from an air conditioner or by leaving a secured window or door open. If you must go outside, stay in the shade. Wear a hat and light-coloured, loose-fitting clothes, preferably made of natural fibres. Wear sunglasses and apply sunscreen with a 30+ factor to exposed skin. If you will be outside for some time, take plenty of water with you.
Download Red Cross’ FREE first aid app so you have the key signs and symptoms at your fingertips and can look up what to do.
For further information go to https://www.redcross.org.au/heatwaves/
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WHAT TO DO IF YOU BECOME LOST IN THE BUSH
IN AN EMERGENCY NSW SES: Call 132 500 for support
Australia is a continent filled with very large tracts of bushland. People from around the world enjoy our natural playground but it can be easy to become disorientated and lost get lost. In some cases, the end results are a few days of discomfort, in others the end results are far more serious.
If you get lost, here are the basic tips for survival:
T – Take enough food, water, a first aid kit, and navigation tools
R – Register your route; tell friends and family where you are going
E – Emergency beacons save lives; these are available free or for rent
K – Keep to your plans; follow the maps and walking trails
For more information on staying safe when lost in the bush, please visit: https://www.nationalparks.nsw.gov.au/safety/bushwalking-safety/think-before-you-trek
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EARTHQUAKES
IN AN EMERGENCY NSW SES: Call 132 500 for support
Earthquakes are very rare in Australia, however, in the event of an Earthquake, the SES advise the following:
IF YOU ARE INDOORS DURING AN EARTHQUAKE:
DROP to the ground; take COVER by getting under a sturdy table or other piece of furniture; and HOLD ON until the shaking stops. If there isn’t a table or desk near you, cover your face and head with your arms and crouch in an inside corner of the building.
Stay away from glass, windows, outside doors and walls, and anything that could fall, such as lighting fixtures or furniture.
Stay in bed if you are there when the earthquake strikes. Hold on and protect your head with a pillow, unless you are under a heavy light fixture that could fall. In that case, move to the nearest safe place.
Do not use a doorway except if you know it is a strongly supported, load-bearing doorway and it is close to you. Many inside doorways are lightly constructed and do not offer protection.
Stay inside until the shaking stops and it is safe to go outside. Do not exit a building during the shaking. Research has shown that most injuries occur when people inside buildings attempt to move to a different location inside the building or try to leave.
DO NOT use the elevators.
Be aware that the electricity may go out or the sprinkler systems or fire alarms may turn on.
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IF YOU ARE OUTDOORS DURING AN EARTHQUAKE:
Stay there.
Move away from buildings, streetlights, and utility wires.
Once in the open, stay there until the shaking stops.
The greatest danger exists directly outside buildings, at exits and alongside exterior walls.
IF YOU ARE IN A MOVING VEHICLE DURING AN EARTHQUAKE:
Stop as quickly as safety permits and stay in the vehicle. Avoid stopping near or under buildings, trees, overpasses, and utility wires.
Proceed cautiously once the earthquake has stopped. Avoid roads, bridges, or ramps that might have been damaged by the earthquake.
IF YOU ARE TRAPPED UNDER DEBRIS:
Do not light a match.
Do not move around or kick up dust.
Cover your mouth with a handkerchief or clothing.
Tap on a pipe or wall so rescuers can locate you. Use a whistle if one is available. Shout only as a last resort. Shouting can cause you to inhale dangerous amounts of dust.
Earthquake emergency information
Geoscience Australia is the lead agency for earthquake expertise in Australia and publishes information about recent earthquakes through its National Earthquake Alerts Centre (NEAC).
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Evacuation
In the unlikely event of an emergency you may be asked to evacuate by police or emergency services. Be sure that you are familiar with your emergency evacuation plan provided at your holiday property on or near the entrance door.
Should you need to evacuate, the SES suggest you gather some useful items from around the home to take with you, if they are available:
The Holiday Home Emergency Information Booklet
Any Cash, ATM/Credit cards
Any required medications and sanitary items
Any special requirements and supplies for babies, the disabled, infirm and/or elderly
Mobile phone and charger
A change of appropriate clothing and footwear for everyone
Fresh food and drinking water (at least 3 litres per person per day)
Keep your emergency kit in a waterproof storage container.
PETS:
Remember to prepare for your pets as well. Make sure your pet is wearing an identification tag. If you're leaving, take a leash, basket, medication, food and a familiar toy for your animal. It will help reduce stress.
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Recovery
The NSW SES has developed a Recovery Guide to assist people recover from floods, storms and tsunami.
The guide is available from both the FloodSafe and StormSafe websites - floodsafe.com.au and stormsafe.com.au
Here are a few tips from the guide:
If you can, contact family or friends to let them know that you are OK or to reach out if you need help. If you have been seperated from your family, the Red Cross can help reunite you with your family or loved ones via the Register.
Find.Reunite register: https://register.redcross.org.au/
Contact your holiday managing agent, preferable via email or text, or call the office to let them know that you are safe on: 02 4234 1754
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Disclaimer: Coast & Country Holidays 79 415 698 794. The information and statements contained in this website and guide are based on knowledge and understanding at the time of preparation, May 2021. This has been prepared for your general information only. While all reasonable care has been taken in preparing this guide, the Company and our employees, contractors, shareholders and associates make no guarantee, representation or warranty as to the truth, accuracy, reliability or completeness of any statement, opinion, forecast, information or other matter (whether express or implied) contained in this guide. Where this publication refers to or reproduces information from third party sources, the user of this guide is reminded of the need to ensure that the information upon which they rely is up to date.
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